Sri Lanka Insurance has always kept its customers’ needs in the forefront when designing products and services. Amidst demanding daily routines today’s customer looks at convenience and enhanced service experience from their service providers. Efficient processes and quick turnaround time is what a customer will be looking for. Understanding the customers’ frame of mind, SLIC is committed to continuously look at opportunities to enhance customer experience and convenience through new product developments and service enhancements.
The most recent initiative introduced by SLIC to enhance customer experience was the ‘Virtual Claim Assistance’ value added service to its Motor Insurance customers. This service is introduced to smoothen the claim process after a motor accident and after a repair is done for the vehicle. The objective of this new service facility is to ensure customer convenience and to improve service quality.
The Virtual Claim Assistance is a digital service that allows customers to have their vehicle inspected after an accident and assessed remotely by a qualified inspector. Customers can easily upload videos of their vehicle to the insurer’s portal or app, and a qualified inspector will assess the damage remotely and provide a detailed report. This eliminates the need for customers to take their vehicle to a physical inspection center, saving them both time and effort.
The Virtual Claim Assistance service offers customers the flexibility to have their vehicle assessed from anywhere at any time. This means that customers can submit their vehicle details and receive the inspection report even outside traditional working hours, or from remote locations, making the process much more convenient.