UberEats Sri Lanka has announced the introduction of a service fee on orders on the popular food and grocery delivery app.
From 29 February, customers will notice a restructuring in fees, aimed at sustaining a reliable and efficient food delivery service.
While ordering from the UberEats app, consumers will now pay delivery charges that comprise both delivery and service fee. The service fee component will be equal to 5% of an order’s value, will range from Rs. 25 to Rs. 125, and will be visible to customers at checkout, before they confirm the order. The introduction of this service fee will correspond to a lowered average delivery fee for both food and grocery orders. Small order fees will no longer be charged to all customers.
As a result, non-Uber One members are expected to pay about the same level of delivery charges comprising a lowered average delivery fee when selecting food or grocery items and an additional service fee visible during check out.
Uber One members remain unaffected, continuing to enjoy exclusive benefits and discounts when they order from Uber One labeled merchants with orders for food and grocery orders respectively. In addition to zero delivery fee on eligible orders, they will not be charged any service fee too.
Meanwhile, pick-up orders on UberEats Sri Lanka are exempt from this service fee.